Returns & Exchanges - Warranty
Muscle Pound® brand products come with a limited lifetime warranty. To initiate the warranty process, please contact us.
Returns & Exchanges
To begin a return or exchange, please click on the Returns button below. Our team will review the information you submit and, if your request is approved, we will issue a return shipping label. Unless the return is due to a Muscle Pound® error, the cost of return shipping will be deducted from your refund.
We strive to use the highest quality materials for our products. We believe in our quality, and offer a limited lifetime warranty on all manufacturer defects. The warranty does not cover normal wear and tear, accidents, drops, odor, negligence, or misuse on the consumers behalf. We reserve the right to require photographic proof of the defect as well as clarification on how the issue occurred to ensure it is in fact a manufacturer defect.
If your claim is approved as a manufacturer defect MUSCLE POUND® will cover all shipping costs. Please include your order number, name, and a detailed explanation of your claim in the form below. (a photo may be required to validate claims) Once you submit the form a representative will reach out to you via email within 24 hours (during business hours) from when you sent it. We will not be able to accept your claim if a photo of the issue is not provided.
Warranty claims can take up to 3-5 days to process and 5-10 business days to ship.
We do not cover broken or dropped bottles as a result of user error. If you feel that your bottle is defective please reach out to our support team and we can do our best to help resolve the issue or file a claim with our manufacturer.
We are only able to process returns for products purchased directly from www.musclepound.ca If you purchased your Muscle Pound™️ product from another retailer, please visit their site or store for their return policy and instructions.